you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. You should be able to fix this by going across the top to the tools > security list. From there click in BWX and it should bring up security detail view. From there on the left click edit details and put in PSK for symbol and then look it up. Make sure all the information matches then click ok. From there You should have the correct symbol and ideally it'll also fix it for your register as well.
Once you've done this let us know how it goes. If you're still having trouble let us know and we'll take another look.
It looks like you're new here. If you want to get involved, click one of these buttons!