OSU Issues: 10 minutes to update

Paul Smith2

Recently, (3/8/2021) I've been frustrated with OSU taking up to 10 minutes to complete. The problem seems to be where the "enhanced cloud service" is involved. My bank (BMO Harris) is apparently routed through this service. The other accounts quickly update as usual, but all the BMO accounts seem to hang. Eventually (after 10 minutes) the OSU completes -- but I do not see any activity downloaded in the BMO accounts.

Has anyone else see this behavior? Suggested workarounds?

Paul

Quicken Anja

Hello @Paul Smith2,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in. Please, follow the steps below in order to do so.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

Quicken Anja

Hello @Paul Smith2,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in. Please, follow the steps below in order to do so.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Once that is done, see if the issue still continues to persist.

Let us know how it goes!