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EWC Accounts not Downloading Transactions

This discussion was created from comments split from: Need to constantly reset accounts for downloading transactions.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @MWSECOUR & @SaraMurray1971,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja

Answers

  • MWSECOUR
    MWSECOUR Member
    I have been experiencing this same problem since December 2020 with Bank of America and now one other FI has joined in with the same issue. BOTH OF THESE are Express Web Connect. All of my Direct Connect accounts are fine. It seems to me that the only real reason to continue subscribing to Quicken is the ability to quickly download from all institutions. If I have to begin manual downoads from too many of my accounts, what is the point of subscribing?
  • SaraMurray1971
    SaraMurray1971 Member
    I'm having this same issue on Express Web Connect to PNC. I've waited up to 20 minutes and transactions do not download.
  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @MWSECOUR & @SaraMurray1971,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
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