Hello @KathyMoor and @William1
you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. Have you tried deleting your biller and readding? I believe that's what we're having issues with but let me know if we're having issues with downloading transactions. How long have you been experiencing these issues. Let us know when you get the chance and we'll take a look!
Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.
We'll need a bit more information to be able to assist.
Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as any error messages you have recived.
This information will help us to best answer your question and provide the next step forward.