Getting a problem downloading from Bank (deferred income)

Question

It gets an error processing 'deferred income' when trying to download checking transactions.  Have been having this problem for a MONTH.  I even tried to start from scratch and could not.  The error continues to occur.  I am also contacting my bank but not sure what is causing this.  As a result the download fails even though the transactions are there.

FiddlersElbow1 · Answer

2020 for windows.  R31.20  build 27.1.31.20    I really don't want to name the bank in public as it is a local bank.  I think they use third party provider software.  It was via one step update/single account automatic update.  I can download manually.  Error only happens via automatic.  Even happens when I reset account or try to do cleanly.    It says deferred income exception or something and wants to apply a fix..  But no transactions appear.  I contacted the bank too.   JUST now.. I tried again and got trx to download.  Wonder if they found an issue this AM in their software sending an incorrect data element.    I am a very seasoned quicken user.  I waited a while before asking a question.  In the end I actually created a new account (linked) and kept the old one (delinked).   This way I manually verified the trx in the old one and have a clean one going forward.  Have had multiple issues with companies since you went to the new sync format FYI.  Was able to fix the others.

Quicken_Tyka · Answer

Hello @FiddlersElbow1 Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

We'll need a bit more information to be able to assist.

Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well s the name of the financial institution.

What is the exact error message that you are receiving? How are you downloading? Is it automatic or are you downloading a file from the bank's website?

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

-Quicken Tyka