Getting a problem downloading from Bank (deferred income)

FiddlersElbow1
FiddlersElbow1 Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
It gets an error processing 'deferred income' when trying to download checking transactions. Have been having this problem for a MONTH. I even tried to start from scratch and could not. The error continues to occur. I am also contacting my bank but not sure what is causing this. As a result the download fails even though the transactions are there.
Tagged:

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @FiddlersElbow1

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    We'll need a bit more information to be able to assist.

    Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well s the name of the financial institution.

    What is the exact error message that you are receiving? How are you downloading? Is it automatic or are you downloading a file from the bank's website?

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • FiddlersElbow1
    FiddlersElbow1 Member ✭✭
    2020 for windows. R31.20 build 27.1.31.20 I really don't want to name the bank in public as it is a local bank. I think they use third party provider software. It was via one step update/single account automatic update. I can download manually. Error only happens via automatic. Even happens when I reset account or try to do cleanly. It says deferred income exception or something and wants to apply a fix.. But no transactions appear. I contacted the bank too. JUST now.. I tried again and got trx to download. Wonder if they found an issue this AM in their software sending an incorrect data element. I am a very seasoned quicken user. I waited a while before asking a question. In the end I actually created a new account (linked) and kept the old one (delinked). This way I manually verified the trx in the old one and have a clean one going forward. Have had multiple issues with companies since you went to the new sync format FYI. Was able to fix the others.
This discussion has been closed.

Categories