Free turbo tax starter addition

jcdifi824

I use Quicken starter edition. I get a free copy each year when I buy Turbo Tax. This year the link does not work. Turbo tax says it's Amazon's problem. Amazon says it's a Quicken problem. Since the link goes to Quicken I assume it would be on the Quicken end. Any suggestions?

Quicken Anja

Hello @jcdifi824,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

I recommend that you call Quicken Support directly as our support agents will have the necessary tools available in order to have this corrected and will be able to apply the offer to your subscription renewal, which this channel, unfortunately, does not.

Please, click here to review Quicken Support's hours of operation.

Frankx

Hi @jdcifi824

What happens when you click on the link; do you get an error message or code?

Quicken, Inc. and Turbo Tax's parent company (Intuit) are separate companies now.  The two entities that were part of your transaction are Intuit and Amazon, so I believe that one of them (or both) would be responsible for providing you with the correct link as part of your purchase (not Quicken Inc.).

Frankx

jcdifi824

That's the problem. Intuit says it's Amazon's problem and they no longer own Quicken. Amazon says it's Intuit's problem. When you click the link you get:

This page isn’t working
www.quicken.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

I tried clearing cookies and got the same response. As you can see it's a Quicken.com link. No sure where to go from here.

Frankx

Okay - it makes sense that the link should send you to the Quicken website to download the application.  Are their any instructions provided specifically on "how to" obtain the "free copy"?  I would expect that there would be steps where you would download the program first and then - at some point - enter a code that will allow you to register for the starter version without making a payment.  Did you receive anything along those lines with your TurboTax purchase?

Frankx

jcdifi824

No. When you open Turbo Tax there is a link at the bottom of the page that takes you to the page I posted earlier. Last year, the link would take you to the purchase page just like you were going to purchase but the amount you owed would be $0.00. You would then download the file and install.

Quicken Anja

Hello @jcdifi824,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

I recommend that you call Quicken Support directly as our support agents will have the necessary tools available in order to have this corrected and will be able to apply the offer to your subscription renewal, which this channel, unfortunately, does not.

Please, click here to review Quicken Support's hours of operation.

beuans

I am not able to get this to work either. What number should we call?

NotACPA

@beuans Click on the word HERE in the last sentence of Anja's reply for the info you requested.

volvogirl

I read the Turbo Tax forum too.  Looks like only if you bought the Turbo Tax Desktop program from Amazon.  Be sure to update your Turbo Tax  program.  The link to buy Quicken was fixed.  

 

See this thread

https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-redeem-the-quicken-starter-offer-in-turbotax-2020/00/1757625/page/3 

eragbag

If you double check the fine print at the very, very bottom of the Turb0-0Tax listing on the Amazon site you'lee see that the offer is for NE subscribers only....hard to find, but it's there

volvogirl

Where?  For what year?  I didn't see any Turbo Tax & Quicken offers on Amazon except old ones like for 2014.  And they are all unavailable.   Can you post a link?