Why can't I add Edward Jones?

I've been trying to add Edward Jones for about 3 weeks now. I always get "sorry, we encountered an error. (Not your fault.)

Best Answer

  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    Edward Jones requires that you have the ability to download to Quicken turned on , so you need to call the EJ tech support to make sure that it is "turned on".
    Have you done that?

    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    Accepted Answer
    Edward Jones requires that you have the ability to download to Quicken turned on , so you need to call the EJ tech support to make sure that it is "turned on".
    Have you done that?

    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • bhamilmesa
    bhamilmesa Member
    I'll do that. Thanks!!!
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    EJ, along with US Bank and probably others, require this so that they can turn on the billing for this service.  This billing, which varies by Financial Institution, goes to the bank/broker/etc and NOT to Quicken/Intuit.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • splasher
    splasher SuperUser ✭✭✭✭
    ENotACPA said:
    EJ, along with US Bank and probably others, require this so that they can turn on the billing for this service.  This billing, which varies by Financial Institution, goes to the bank/broker/etc and NOT to Quicken/Intuit.
    Edward Jones does it for security, they do NOT charge for downloading capability.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list