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Downloads worked for years

Strentmann

I recently updated to newest version. Downloaded from my bank like normal. Closed quicken. 2 days later file was not saved. Manually entered all transactions closed. Same thing happened. Was able to go to my backup file but can no longer connect to bank. Reset account. Didn’t work. Deactivated account and went to activate account again. New version will not let me set up. Please advise.

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Accepted answers

Quicken Francisco

Hello @Strentmann

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Being that the issue you are experiencing can have multiple causes-- It may be best for you to contact Quicken Support and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly. This will allow us to figure out what exactly is causing the issues you're having. I'll leave our hours down below so you can find a time that works best for you.

Thanks,
Quicken Francisco