MySynchrony Guitar Center Hack Works, But My Online Balances are Incorrect

Question

So using the Guitar Center Credit Card sign in, got me to see, link and download all my MySynchrony.com Credit Card accounts. However, many of the online balances are incorrect. Does anyone know why that would be happening?

Quicken Francisco · Answer

@TheBrtnder

Thanks for the update. It sounds like it's part of the issue with Synchrony overall then if you're able to replicate it inside of the test file as well. I believe this may be a side effect of  having to do the fi to have synchrony cards working in general. For the time being we may need to wait until we're able to connect properly back on synchrony accounts. I do apologize for the time being as we're not able to do more.

Thanks,
Quicken Francisco

TheBrtnder · Answer

Okay so I followed the steps to create a test file and only put in MySynchrony store cards… Most of my cards showed the online balance as incorrect (the only 2 that were correct were Amazon Store Card and JC Penney Store Card, which I actually synced to the their named options (Amazon.com Store Card – Synchrony and JC Penney Credit Card respectively that Quicken provides)… However my NewEgg Store Card was incorrect using both options (NewEgg Preferred Account or the Guitar Center Credit Card (mysynchrony workaround))

All the transactions do download properly, it just appears the online balances are incorrect…

Scott

Quicken Francisco · Answer

Hello @TheBrtnder Thank
you for reaching out on the community and telling us about your issue. I do
apologize in the issue you're having. That is odd I'm wondering where exactly
the issue is. I believe in this case it might help trying to see on a test file
if we have a similar issue. This will give us a better idea of where exactly
the issue is. I'll leave steps down below and you can find it on the third step
on the article.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once
you get the chance let us know what you're able to find out. From there we'll
see what we're able to do next.

Thanks,

Quicken
Francisco