My transactions are no longer downloading.

spenmay1943
spenmay1943 Member ✭✭✭
in Download, Add/Update Accounts (Windows)
Quicken was notifying of duplicating downloads, but now none of my bank accounts or credit card transactions are downloading!

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    @spenmay1943Thank you for your response.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @spenmay1943 & @Quickdraw56,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    Also, which financial institution(s) are you experiencing this issue with? And which connection type are you using to connect (Express Web Connect or Direct Connect)? Are you receiving any specific error code(s) and/or message(s) when trying to connect?

    Please, check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • spenmay1943
    spenmay1943 Member ✭✭✭
    Version 32.10 Citizens Bank, Capital One 360, and Discover Card
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    @spenmay1943Thank you for your response.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • rpgarrett75703
    rpgarrett75703 Member ✭✭✭✭
    I was having a similar problem with my Discover card account not updating. I signed out of my Quicken application and signed back in as you suggested and that appears to have fixed my problem. Thanks!
  • Quicken Anja
    Quicken Anja Moderator mod
    @rpgarrett75703 You're welcome! Thanks for the update, I'm glad to hear that worked for you. (:

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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