my password vault stopped working and will not allow me to renter my passwords for bank accounts

Question

Quicken Anja · Answer

Hello @Cross Creek,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this..

Could you please provide which version of Quicken you have currently running?* Help > About Quicken

If you haven't already, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).* Navigate to the File menu
* Select File Operations
* Validate and Repair...
* Select Validate file

* Click OK
* Close the Data Log

* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

You can also try to Super validate by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

Let us know how it goes!

Cross Creek · Answer

did all this multiple times, still the same issue

gooddog50 · Answer

Hi Cross Creek,
You can try to reset, edit, or delete the Password Vault by using Tools > Password Vault (see below)

Give that a try and let us know if you need further help.