you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. I was taking a look at the article and noticed it seemed to be a bit different than it would normally be. You can turn on the mobile sync by going across the top of your Quicken to Quicken > Preferences > Mobile, Web & Alerts to make sure sync is toggled on.
Once you've done so you'll want to make sure you've synced to the cloud.
Let us know if this helps you out! If you run into any issues please let us know.