Thank you for reaching out on the community and telling us about
your issue. I do apologize in the issue you're having. That is odd I'm
wondering where exactly the issue is. I believe in this case it might help
trying to see on a test file if we have a similar issue. This will give us a
better idea of where exactly the issue is. I'll leave steps down below and you
can find it on the third step on the article.
Once you get the chance let us know what you're able to find
out. From there we'll see what we're able to do next.
Thank you for the response and the additional details, although I apologize for your previous experience with support.
At this time, there is no listed alert or known issue with Paypal posted, although I see that you are experiencing this trouble.
As this Community is mainly user to user, we do not have the necessary tools to review log files and create escalations for online banking issues.
I would recommend contacting support directly for assistance. Support has the tools to generate help tickets, which the Community does not have. Tickets help gauge user impact which can then be used to open a ticket with our service providers.
Please be sure to communicate to support how long you have been experiencing this issue.