ADT Account is locked.

I have been having issues updating my ADT Bill in the Bills and Income section of my Quicken for Windows. I am instructed to log on to my account to check the status of my account. I have successfully logged onto my account with zero issues logging on to my ADT account. I have removed the biller and attempted to re-add the biller and still get the same repsone. Any suggestions?

Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer

    Hello @mapoet

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.


    In your case I do recommend contacting Quicken Support via phone. to have the matter looked at and hopefully fixed promptly. I'll leave our hours down below so you can find a time that works best for you.

     

    Thanks

    -Quicken Francisco

     

    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mapoet,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken
    To start with, I suggest Validating Online billers. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Validate Online billers in the dropdown menu.



    Let us know how it goes!
    -Quicken Anja
  • mapoet
    mapoet Member ✭✭
    The Version is R32.12
  • mapoet
    mapoet Member ✭✭
    I did validate online billers and it removed the biller from my list. The validation said my account was not synched with the online server.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for the additional information.

    Based on the Online Server message you received; next, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID 
    Once that is done, try re-adding the biller and see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • mapoet
    mapoet Member ✭✭
    Unfortunately, I am still receiving a message that my account is locked, after disconnecting from the cloud and Quicken Id, and resigning in.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer

    Hello @mapoet

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.


    In your case I do recommend contacting Quicken Support via phone. to have the matter looked at and hopefully fixed promptly. I'll leave our hours down below so you can find a time that works best for you.

     

    Thanks

    -Quicken Francisco

     

    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


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