Has anyone had a problem with Citi Bank Home Depot not accepting Bill Pay payments?
I have had a problem for sometime after adding Citi Bank Home Depot to my Bill Pay vendors. I kept getting an indication that my account was locked out, even though I could log onto my account, as well as transactions downloaded with One Step Update. Today I noticed that my Citi Home Depot account was setup for "Express Web Connect" and not "Direct Connect". I was unable to correct that by editing, so I got help from Quicken. The short of their findings were that I needed to contact Citi Home Depot and ask them to grant permission for "Direct Pay' to my account. I called Citi Home Depot and was told that they can't do that....that they don't have an IT department!!!!! I'm guessing that they are contracting with Citi Bank for online services. The short of it is that their account will not work with Bill Pay.