Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.
We'll need a bit more information to be able to assist. What is the exact error message that you receive? Are you connected using Express Web Connect or Direct Connect? To confirm this information choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top.
The more information you can provide regarding this issue will help the Community to better understand and assist.
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