American Express error CC-502 all week

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kknj
kknj Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)
I have been getting error CC-502 for my 2 American Express accounts every day all week. I even tried to add a "new" American Express account but same error and "Connection problem" and "Quicken can't add because the website is down"

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  • Frankx
    Frankx Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Hi @kknj,

    Sorry to hear that you are having AMEX connection issues.

    Can you tell us which method you are using to connect with those 2 credit card accounts?  Also, which versions of both Quicken and Windows are you running?

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
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  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    My AMEX card has always used Direct Connect as the download method as opposed to the sometimes funky Express Web Connect that error code says you're using.  I'd try switching over to the DC method, if possible. 

  • kknj
    kknj Quicken Windows Subscription Member ✭✭
    edited April 2021 Answer ✓
    Thanks @Tom Young that worked for me! (Sorry I clicked the wrong "Accepted Answer" :( )
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