Email "Rental Reminder" always shows the same tenant for all units!

khuser

In the Rental Property tab, under Rent Center, whenever I press the "remind" button for any tenant, the email template shows up with a certain unrelated tenant for all units, always the same individual.

What could be causing this?, and how to fix it?

P.S Address book is will populated, and the similar "Rent Receipts" functionality works well

Thanks and regards.

Quicken Anja

@khuser Thanks for trying those steps and providing an update, though I apologize that the issue still continues to persist.

Next, if you haven't already, I suggest you create a copy of your data file first in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file again in the copied file by following the steps below. However, I do also recommend that you also save a backup of your data file again first before trying these steps (just in case).

1. Navigate to the File menu
2. Select File Operations
3. Copy...
4. Leave the presets as is and click OK
   
5. Wait for the copy procedure to complete
   
6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
7. Once the newly copied file opens, navigate back to the File menu
   
8. Select File Operations
9. Validate and Repair...
10. Select Validate file
    
11. Click OK
12. Close the Data Log
    
13. Close Quicken (leave it closed for at least 5 secs)
14. Reopen Quicken and see if the issue persists.

You can also try to Super validate again, in the copied file as well.

If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

Follow the steps below to switch back to your original file:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

Quicken Anja

Hello @khuser,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?

• Help > About Quicken

To start with, if you haven't already, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).

1. Navigate to the File menu
2. Select File Operations
3. Validate and Repair...
4. Select Validate file
   
5. Click OK
6. Close the Data Log
   
7. Close Quicken (leave it closed for at least 5 secs)
8. Reopen Quicken and see if the issue persists.

You can also try to Super validate by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

Let us know how it goes!

khuser

My version is R32.12 Build 27.132.12

I tried both suggested file "validation and repair" methods, I still have this unlucky tenant being always the target of rental reminders. I never used this functionality [and I cant] but it would be nice 'for it to be ready whenever it is required.

Quicken Anja

@khuser Thanks for trying those steps and providing an update, though I apologize that the issue still continues to persist.

Next, if you haven't already, I suggest you create a copy of your data file first in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file again in the copied file by following the steps below. However, I do also recommend that you also save a backup of your data file again first before trying these steps (just in case).

1. Navigate to the File menu
2. Select File Operations
3. Copy...
4. Leave the presets as is and click OK
   
5. Wait for the copy procedure to complete
   
6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
7. Once the newly copied file opens, navigate back to the File menu
   
8. Select File Operations
9. Validate and Repair...
10. Select Validate file
    
11. Click OK
12. Close the Data Log
    
13. Close Quicken (leave it closed for at least 5 secs)
14. Reopen Quicken and see if the issue persists.

You can also try to Super validate again, in the copied file as well.

If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

Follow the steps below to switch back to your original file:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!