"Quicken's Online Service is unavailable at this time" when trying to add new accounts

This happens when trying to add a new online account. Has been happening for weeks. I HAVE TRIED LOGGING OUT THROUGH EDIT PREFERENCES ETC AND LOGGING IN. Does not work. Reinstalling the app does not work.

Please see image.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @Yengo,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Since the steps previously provided by Frankx did not resolve this issue for you; if you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    edited May 2
    Hi @Yengo

    Sorry to hear that you are having this problem.  To fix it, I suggest that you try the following steps:



    1) Go into "Edit" > "Preferences" > "Quicken ID & Cloud Accounts";
    2) Click on the "Sign in as a different user" link;
    3) Type "yes" in the box and then click the "Sign Out"  button;
    4) Sign back in using the exact same Quicken User ID and Password.

    Then close down Quicken and restart the program.

    Then try the One Step Update again.  Let me know how this goes.

    Frankx


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • Yengo
    Yengo Member
    Thank you Frank, I will try that again. BTW, this is the screen I see which is slightly diff from your screen. I have done what you suggest before with no success... When I try to add an account I get the same problem.
  • Yengo
    Yengo Member
    Frank, confirmed I tried this once again and I get the same issue. I can update my accounts but I cannot add new accounts and find financial institutions (see attached). I have also tried uninstalling and reinstalling. Please let me know what I can do, I want to add some new accounts and connect to the financial institutions through Quicken. Thank you
  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @Yengo,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Since the steps previously provided by Frankx did not resolve this issue for you; if you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).
    1. Navigate to the File menu
    2. Select File Operations
    3. Copy...
    4. Leave the presets as is and click OK
    5. Wait for the copy procedure to complete
    6. Select New Copy and click OK                                                                              If Quicken reports an error when creating the Copy file, then hold Ctrl + Shift while you click File > File Operations > Copy. When prompted to "Ignore errors that prevent file copy?" click Yes. Note: Only do this if you receive an error as this may cause some data loss.
    7. Once the newly copied file opens, navigate back to the File menu
    8. Select File Operations
    9. Validate and Repair...
    10. Select Validate file
    11. Click OK
    12. Close the Data Log
    13. Close Quicken (leave it closed for at least 5 secs)
    14. Reopen Quicken and see if the issue persists.
    You can also try to Super validate the copied file by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 9) which will give you the option to Super validate file instead of Validate file.

    If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).

    Follow the steps below to switch back to your original file
    :
    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
  • Yengo
    Yengo Member
    Hello Anja,

    I tried everything as you have above and did the super validation (report below). After doing this I got the same error. I also tried repeating Frankx's suggestions and still got the same errors (see image). I am not sure what do do now? I paid for a subscription and this should work. Can you have a tech setup time with me to figure out the problem?

    Below was the data log output after the super validation.

    Thank you! Alan

    [Mon May 10 16:07:16 2021]

    File: "C:\Users\....

    QDF:
    Damaged data record.
    Damaged data record.
    Damaged data record.
    Damaged data record.
    Validating your data.
    Quicken repaired Chase Private Client Savings account. No action required.
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "BrightStart 529 Plan" 7/ 8/2021 "Bright Start" "529 Plan Contribution"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "BrightStart 529 Plan" 6/24/2021 "Bright Start" "529 Plan Contribution"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "BrightStart 529 Plan" 6/ 8/2021 "Bright Start" "529 Plan Contribution"
    Quicken found following future dated investment transaction (which has date more than 10 days in the future). This might cause some balances to display unexpected values.
    "BrightStart 529 Plan" 5/24/2021 "Bright Start" "529 Plan Contribution"


    QEL:
    No read errors.

    QEL:
    All internal consistency checks passed.

    [Mon May 10 16:08:32 2021]

    [Mon May 10 16:08:32 2021]

    [Mon May 10 16:08:36 2021]
    Reset all printer settings.

    [Mon May 10 16:08:36 2021]
    Deleted price history.

    [Mon May 10 16:08:40 2021]
    Rebuilt price history.

    [Mon May 10 16:08:41 2021]
    Updated quotes.

    [Mon May 10 16:09:01 2021]
    Rebuilt investing lots.
    Analyzing securities.

    Number of old style Buy/Cash investment transactions updated: 6/0
    No out-of-range security references found.

    Super validation has completed.
  • Yengo
    Yengo Member
    Here was the other image of the error.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @Yengo

    Thanks for the update. By chance are you running a VPN? I have previously seen VPNS do similar things to the issue you're having. Additionally are you also using antivirus software. This has also been known as a potential cause to the issue you're having. 

    Once you get the chance let us know more and we'll see what we're able to find out.

    Thanks,
    Quicken Francisco
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