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How do you fix this problem? In a credit card account, it is taking charges (purchases) and posting

bhughesnp

How do you fix this problem?? In a credit card account, when you add a purchase/charge, when it totals it, it is making the balance as if it were a credit not a charge. When you pay the credit card bill at the month end, quicken is posting the payment as a new expense, and the balance increases, instead of going down to 0$??? Just started happening after having to create a new account and data file.

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Accepted answers

NotACPA

What COLOR is the Balance column in this account? It should be RED, unless you're missing transactions or have duplicate payment(s).

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NotACPA

What COLOR is the Balance column in this account? It should be RED, unless you're missing transactions or have duplicate payment(s).

bhughesnp

The balnce column is not red. How do I get it to be that color?

bhughesnp

NOTACAP - Thank YOU!!!! When I tried all things in settings, etc., to try to get the balance to be in red, and that did not work, since we did have a recent data file crash and had to start over and create a brand new data file, Yes, there are lots of missing downloads, missing trransactions, and when I went back to compare the old file vs the new file at an earlier time (looking at two different computers, so I could compare the old anbd new data files), I found the red balance entries in the old "crashed" data file, so I was then able to make a fake "adjust balance transaction", to make the old data balance match the new data balance on that same date, a month ago. As a result, the transactions balances immediately turned red for purchases, and black for payments and credit/returns.... So, mission accomplished. Thank You!! You gave good advice that allowed me to figure out the problem and fix it. Thanks again!!