you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. Could we get some more information on the issue. Are you using Direct connect or Express web connect? Are you getting any error or is it blank?
Depending on what we're able to find out here we'll see what we can do to fix the issue you're having.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.
What is the initial error message you receive when attempting to update? Are you running One Step Update or are you using the update now optio?
Please let me know so we can determine the next best steps to take.