PNC cc-502 online banking error with Web Connect

PNC downloads of credit card accounts are not able to update correctly. The cc-502 error is returned. This has been going on for months. If I reenable the accounts, the updates work for a short time.

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Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @oldssd,

    I am assuming that you are using "Express Web Connect" rather than "Web Connect" and I've seen other recent posts of users having issues with PNC downloads using EWC.  Have you considered changing the connection method to "Direct Connect"?  PNC offers this connection method without any fees and it is much more reliable than EWC.  I would suggest that you signup for Direct Connect with PNC, you can probably do it online.

    Frankx


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  • oldssd
    oldssd Member
    I use direct connect for checking accounts. When I do the setup for credit cards, it directs to Web Connect. The error message does not say EWC. I will try to connect as suggested.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    CC- Error messages are for Express Web Connect.  OL- "mostly" for Direct Connect.  Express Web Connect sometimes will return an OL- error message, but Direct Connect will never return a CC- error message.
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  • Walter@@
    [email protected]@ Member ✭✭
    PNC credit cards only use EWC-direct connect is not available
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited May 4 Accepted Answer
    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  You may want to review: https://www.quicken.com/support/error-when-updating-accounts-cc-502

    If you haven't already, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options
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