Quicken shuts down (crash) after processing bank .qfx file running R28.15 (Canada)

mpfc75
mpfc75 Member ✭✭
I am a Quicken Canada user running Windows 10 20H2 and Quicken Deluxe subscription. I updated from R25.22 to R28.15 a couple of days ago.

Since updating to R28.15 I have a problem. I download bank transactions from the web and have them opened by Quicken. This seems to work but right after the file is processed Quicken closes. No error message that I can see. No bugsplat. No opportunity to run a backup.

After the shutdown, all seems fine when I open the Quicken account file. I updated to R28.15 from a Mondo file and I have followed the steps (copy, validate, super validate) shown in https://community.quicken.com/discussion/7851545/faq-troubleshooting-101-installation-and-data-file-problems-quicken-for-windows without any change. The validations did discover a few items, but they appear to be resolved now.

I have encountered this shutdown behaviour with two different Canadian banks.
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Comments

  • Sherlock
    Sherlock Member ✭✭✭✭
    If you haven't already, I suggest you check the Keep Quicken open after Web Connect completes preference: select Edit > Preferences...


  • mpfc75
    mpfc75 Member ✭✭
    Thanks Sherlock for your quick response. I've only had a couple of transactions to download since my previous post (thanks Covid) but Quicken hasn't shutdown like it was before now that I have checked that box. I'll consider it resolved pending further download results.

    Tell me, do you know if that is a new setting that came with R28.15? I've been a Quicken user for years. I still have some 3 1/2" (maybe even 5 1/4") Quicken floppy disks and the shutdown behavour is new.
  • Sherlock
    Sherlock Member ✭✭✭✭
    mpfc75 said:
    Thanks Sherlock for your quick response. I've only had a couple of transactions to download since my previous post (thanks Covid) but Quicken hasn't shutdown like it was before now that I have checked that box. I'll consider it resolved pending further download results.

    Tell me, do you know if that is a new setting that came with R28.15? I've been a Quicken user for years. I still have some 3 1/2" (maybe even 5 1/4") Quicken floppy disks and the shutdown behavour is new.
    The specific preference is not new but sometimes, when the Quicken program updates, the preference settings are impacted.  
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