Navy Federal Credit Union NCFU 2 Step and downloads not working

Dale G

@Quicken_Tyka,
Thank you for the contact info. I am already aware of it and use it on occasion. However, the problem still exists where I cannot logon to Quicken Support to submit problems which cannot be fixed in one phone call or one chat session. Quicken is leaving me hanging and frustrated concerning those issues.
Dale

wmbarryd

Still not able to update Navy Federal Credit Union. Quicken is now asking for 2FA and after I supply it, I now receive error cc-506 on all of my accounts.

Frankx

I am also having the identical problem noted by @wmbarryd above which started today.

Frankx

Update to the above post - I continued to receive the error code CC-506 this morning.  Therefore I followed the guidance located in this LINK and reset all of my NFCU accounts.  It was successful and my accounts are downloading properly now in OSU.

If you are still having these problems, I suggest you do the "reset".

Frankx

Steven S Bowen

First thing...Big tip of the hat to Chris from tech support. He walked me through the procedures found in the link referenced above.

If you have reported the problem Quicken is reaching out via phone to provide support. They called me three times yesterday but I don't pick up on unrecognizable calls. After reading the message I called the help line @ 650.250.1900 and fixed my issues.

The issues are in your local system and it is not going to be resolved unless you follow the link above or call Quicken Support.

wmbarryd

Following these directions resolved my issue. With multiple accounts, it was a bit tedious. I did notice that after reconnecting the accounts, a couple of errors were introduced. On one account, the opening balance from years earlier was changed by 2 cents. On another account, an opening balance equal to the current balance was added to the account doubling the balance. So, make sure your balances are still correct after reconnecting the accounts and, if they are not, look at the account's opening balance. I also received a phone call follow-up from Quicken. I like to see that kind of customer service!

Mark Torpey

Tried resetting then deactivating my accounts but still receiving 2 Factor Authentication Request. I receive this, enter the code and then go into a loop. I called NFCU and they have been receiving calls. They turned off the 2FA request on their side, but it is still asking for a code. I can't even setup my accounts again.

BigJoeVA68

This is a constant problem with Quicken. Several times a year downloading transactions gets broken, either because they are not keeping up with bank security changes in a timely manner, or some other issue.

Mine keeps saying "We can't connect...blah blah blah...(this isn't your fault)" but it can't say whose fault it is, when it will be fixed, or why I should keep paying for a subscription for a program that continually fails...

sghost67

> @BigJoeVA68 said:
> This is a constant problem with Quicken. Several times a year downloading transactions gets broken, either because they are not keeping up with bank security changes in a timely manner, or some other issue.
>
> Mine keeps saying "We can't connect...blah blah blah...(this isn't your fault)" but it can't say whose fault it is, when it will be fixed, or why I should keep paying for a subscription for a program that continually fails...