Citibank Scheduled payment disappeared.

Question

Scheduled payment disappeared. When try to reschedule get error message "Payment cannot be made because there is a payment already scheduled at the biller website". Checked on biller website - no payment scheduled. Try to delete payee - error message saying cannot delete payee with payment pending. I am out of options.

Quicken_Tyka · Answer

Hello @Bill Kelly Thank you for the response and the additional details. The Community is public. You may not respond to a Community post via email. At this time I would recommend contacting support directly for one on one assistance.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka

Bill Kelly · Answer

Is the message board confidential? The email I sent included payment amounts.

Or if you can confirm that there is a scheduled payment for Citi on or before May 15th.

Quicken Francisco · Answer

Hello @Bill Kelly

Thank you for letting us know you replied to the email. Unfortunately we are not able to see what exactly you said from responding from the email. If you could I would recommend copying the sent email and pasting it here on the message board so we're able to see your response. Once you're able to do so we'll continue troubleshooting the issue you're having.

Thanks,
Quicken Francisco