Citi Bank Visa account has removed all payments

I just did an update and discovered that the Citi Bank Visa account has an enormous balance. After further investigation I discovered that all the payments for the account had been deleted. I am running R33.19 Build 27.1.33.19 on windows 10

Update: This is weird, I did another update and the payments magically re-appeared. Not sure what going on, but it seems to working again.

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Larry Nichoalds

    Is it possible that the "Any Type" drop down menu - located at the very top of the credit card account register - was set to "charge" temporarily and or inadvertently?  That would have produced what you seemed to be seeing - a register with only charges and no payments.

    Frankx


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  • Larry Nichoalds
    Larry Nichoalds Member ✭✭
    Thanks Frankx, I assume you are talking about the Account Detail page, if so it has always been set to "charge" since it is a Visa charge card. If it is being reset to something else, it is not showing it now.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Thanks Frankx, I assume you are talking about the Account Detail page, if so it has always been set to "charge" since it is a Visa charge card. If it is being reset to something else, it is not showing it now.
    This is what he is referring to (at the top of the register).


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  • Larry Nichoalds
    Larry Nichoalds Member ✭✭
    Thanks Chris, got it. I will check the fields if this happens again.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi again @Larry Nichoalds

    Actually if you check that setting now for the account you had problems with - and also change it to make sure it is set to show "All Dates" - "Any Type" and  - "All Transactions" it should fix the problem.  And you'll be good to go for the next time as well.

    Frankx


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
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  • Larry Nichoalds
    Larry Nichoalds Member ✭✭
    edited May 11
    I have done that, Frankx. The setting was "Any-Types" Thanks
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