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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
One Step Update
allgoodnamestaken
Today, when I initiated One Step Update I was asked for my vault password, as usual, but when the accounts came up they all needed me to enter the individual passwords. In the past if I close and restart Quicken the problem would self correct, for some reason that is not happening today. I can't get Quicken to use the vault passwords in One Step. Any idea what is causing this? Thank you.
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Quicken Anja
Hello
@allgoodnamestaken
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version of Quicken you have currently running?
Help > About Quicken
To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. First, save a backup of your data file (
just in case
). Then, please follow the steps below.
Navigate to
Edit
Preferences...
Quicken ID & Cloud accounts
Click
Sign in as a different user
(or it might say
Sign in using a different Quicken ID
)
Follow the prompts to
Sign Out
Sign back in using your Quicken ID (
email
) and password
Once that is done, see if the issue still continues to persist.
Let us know how it goes!
allgoodnamestaken
Hi Anja,
Unfortunately, that did not resolve the problem.
I'm using:
R: 33.19
Build: 27.1.33.19
Quicken Anja
@allgoodnamestaken
Thank you for trying those steps, though I'm sorry to hear that the issue still continues to persist.
Next, if you haven't already, I suggest you try to
Validate your data file
by following the steps below. However, I do recommend that you also
save a backup
of your data file first before trying these steps (
just in case
).
Navigate to the
File
menu
Select
File Operations
Validate and Repair...
Select
Validate file
Click
OK
Close the
Data Log
Close Quicken (
leave it closed for at least 5 secs
)
Reopen Quicken and see if the issue persists.
You can also try to
Super validate
by holding down the
Ctrl
+
Shift
keys on your keyboard while selecting
Validate and Repair...
(
step 3
) which will give you the option to
Super validate
file
instead of
Validate file
.
Let us know how it goes!
allgoodnamestaken
I'm guessing the problem has something to do with Quicken moving to cloud storage? I had to find a previous backup, rename it and open the data file. I was then able to download all my previous transactions. Just a lot of duplicate work for no apparent reason. The data file worked perfectly on Monday, and not at all on Tuesday or Wednesday until I reverted to a previous backup. I had done a Validate on Monday after finishing my downloads, there were no issues. I did a Validate on Tuesday when I couldn't do a One Step and it also indicated no issues. I typically do a Validate or Super Validate everyday now because the data file corrupts frequently, apparently now even doing a Validate is no guarantee against the data file corrupting. Very frustrating, annoying and disappointing. It seems every Quicken update is two steps forward and three steps back in terms of issues.
Quicken Anja
@allgoodnamestaken
Thanks for the update!
I apologize for the frustration, though I am glad to hear you were able to get the issue resolved by restoring a backup.
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