Hello @Tom Claffy
Thank you for reaching out on the community and telling us about
your issue. I do apologize in the issue you're having. I'm wondering what exactly is causing this issue as it seems like a couple of users have been having similar issues with Citibank. I believe in this case it might help
trying to see on a test file if we have a similar issue. This will give us a
better idea of where exactly the issue is. I'll leave steps down below and you
can find it on the third step on the article.
Once you get the chance let us know what you're able to find
out. From there we'll see what we're able to do next.