Can't change plan from Starter to Deluxe

I want to set up a 12 month budget, something apparently not allowed in the Starter version. When I click "Manage Subscription" -> "Change Plan", I'm sent to a popup window that has a button for Deluxe/upgrade. When I try to click on it, my cursor turns to a stop sign. Thoughts?

Best Answer

  • Unrenormalized
    Unrenormalized Member
    Accepted Answer
    Thanks for getting back to me. I contacted support and a very helpful agent ascertained that the problem was on the Quicken side: the website was not correctly responding to the upgrade request. He took my information over the phone and instigated the upgrade for me. So my problem was resolved, but the website problem seems to be unresolved.

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @Unrenormalized

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with upgrading. I would recommend taking a look at the article here for more information on changing your subscription version. It'll go through how to upgrade using the website. I'll leave a link down below.

     https://www.quicken.com/support/how-do-i-manage-my-quicken-subscription

    Once you've done so let us know if you're able to upgrade.

    Thanks,

    Quicken Francisco

  • Unrenormalized
    Unrenormalized Member
    I"ve done exactly what is suggested on that page. When I get to the final screen, which is headed "Change Plan", under the "Other Options" tab, there is a box for "Deluxe", which I would like to choose. When I try to click on the "Upgrade" button in that box, my cursor turns into a circle with a line through it ("stop sign") and I cannot click the button. I've also tried to do this directly from Quicken and failed.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @Unrenormalized

    Thanks for the update. That is odd why it's not letting you. If that is the case I would recommend seeing if you're able to try again in another browser if it might work. If it does not I would recommend  Quicken Support so we're able to help you and figure out what could be causing the issue. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco

  • Unrenormalized
    Unrenormalized Member
    Thanks for your help. Often it is the browser, but apparently not this time. I had been using Safari, so I switched to Chrome and then Firefox, and in all cases encountered the same dead end. I'll contact support during business hours tomorrow. Thanks again for trying.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @Unrenormalized

    I'm wondering what it is that's preventing you from upgrading. When you are in contact with support I would mention it as well so that we're able to add it to our notes and take a look. Let us know how it goes!

    Thanks,
    Quicken Francisco
  • Unrenormalized
    Unrenormalized Member
    Accepted Answer
    Thanks for getting back to me. I contacted support and a very helpful agent ascertained that the problem was on the Quicken side: the website was not correctly responding to the upgrade request. He took my information over the phone and instigated the upgrade for me. So my problem was resolved, but the website problem seems to be unresolved.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @Unrenormalized

    Thanks for the update. Thanks for also alerting us about the website so we can take a look into figuring out what exactly is causing the issue. If you have any more questions please let us know.

    Thanks,
    Quicken Francisco
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