Multiple Step Upgrade

nbyrne1

Have 2009version. Need to upgrade to 2013 first. Keep getting error code 1935. Do I need to buy upgrade first? Does 'Contact Support' work? Cannot get connected to it. Thanks

UKR

What version of Windows are you using to install Q 2013?

Error 1935 is a Windows error. See https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/error-1935-during-3rd-party-installation-on/a7885f3c-88f0-4c0a-86ac-8dfccbc02220 for a possible answer.

If you still have an old computer with Windows 8.1 or older, perform the Q 2013 installation on it, then backup the converted file to USB, transfer the USB stick to your new computer and restore your file into Q Subscription (2021).

UKR

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest