Synchrony Bank & Associated Cards Error CC-501/101 & CC-502/102 (Windows & Mac)

Sign2Me

Same thing here. Here is my error report:

errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (aggregator error)

BID: 60903

FI name: Amazon.com Store Card - Synchrony

response:
{
"code" : 201,
"resource" : {
"status" : "CREATED",
"pollingReference" : "\/institution-logins\/283462182055235584\/poll",
"id" : "283462182055235584",
"clientId" : "D1E8348B-E378-4BA2-8FD9-65AC486B7320"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDS_DEFAULT",
"cpAggStatusCode" : "ccscrape.102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "Retry. Session has been expired"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "283462182055235584",
"isProcessing" : false
}

Greg Brown

Amazon - synchrony card still getting cc-502. Other synchrony accounts have been resolved.

Donald Brooks

My Lowes card is still giving me an error code. So not all accounts have been resolved.

Nod

> @Boatnmaniac said:
> These are all Synchrony credit cards.  There is an ongoing CC-502 issue with Synchrony accounts.  See the following Alert:  ONGOING: 7/7/21 Synchrony Bank & Associated Cards Return CC-502/102 Error.While this issue has been ongoing for a while it does appear that there has been a sudden uptick in CC-502 issues with Synchrony accounts being reported in this forum.  I, too, have now received the same CC-502 issue with my JCP credit card for the last couple of days.

AS of ten minutes ago, i was able to set-up two cards in Sam's Club for on-line activity (Windows 10), so someone seems to have corrected some, if not all, of the CC-502 errors. thanks to Quicken for resolving this issue.

josterloth

My Sam's club master card will not update. The problem seems to be the website that automatically is set for Synchrony band, not Sam's club. Is there a way to set the proper website for the account?