Synchrony Bank & Associated Cards Error CC-501/101 & CC-502/102 (Windows & Mac)

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  • Sign2Me
    Sign2Me Member ✭✭
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    Same thing here. Here is my error report:

    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (aggregator error)

    BID: 60903

    FI name: Amazon.com Store Card - Synchrony

    response:
    {
    "code" : 201,
    "resource" : {
    "status" : "CREATED",
    "pollingReference" : "\/institution-logins\/283462182055235584\/poll",
    "id" : "283462182055235584",
    "clientId" : "D1E8348B-E378-4BA2-8FD9-65AC486B7320"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDS_DEFAULT",
    "cpAggStatusCode" : "ccscrape.102",
    "aggStatus" : "FI_TIMEOUT",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Retry. Session has been expired"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "283462182055235584",
    "isProcessing" : false
    }
  • Greg Brown
    Greg Brown Member, Windows Beta Beta
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    Amazon - synchrony card still getting cc-502. Other synchrony accounts have been resolved.

    Quicken Business and Personal-R55.26. Windows 11 PRO current on updates

  • Donald Brooks
    Donald Brooks Member ✭✭✭
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    My Lowes card is still giving me an error code. So not all accounts have been resolved.
  • Nod
    Nod Member ✭✭
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    > @Boatnmaniac said:
    > These are all Synchrony credit cards.  There is an ongoing CC-502 issue with Synchrony accounts.  See the following Alert:  ONGOING: 7/7/21 Synchrony Bank & Associated Cards Return CC-502/102 Error.While this issue has been ongoing for a while it does appear that there has been a sudden uptick in CC-502 issues with Synchrony accounts being reported in this forum.  I, too, have now received the same CC-502 issue with my JCP credit card for the last couple of days.

    AS of ten minutes ago, i was able to set-up two cards in Sam's Club for on-line activity (Windows 10), so someone seems to have corrected some, if not all, of the CC-502 errors. thanks to Quicken for resolving this issue.
  • josterloth
    josterloth Member ✭
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    My Sam's club master card will not update. The problem seems to be the website that automatically is set for Synchrony band, not Sam's club. Is there a way to set the proper website for the account?
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