Bank of America accounts not updating

nathan.wambach

When performing an update, my Bank of America accounts are not updating even though I can see new transaction via the BOFA website.

This has been happening for at least a week. I tried Resetting the account which results in problems with Quicken logging into BofA (says password is wrong). After entering login credentials it then gives an error and says to retry later.

After repeated attempts to re-link the account it eventually allows me to finish re-setting up the online banking. Sometimes this will result in some transactions being downloaded, but the last few times I did this it did not download new transactions.

Quicken Anja

Hello @nathan.wambach,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

First, could you please provide which version release of Quicken you have currently running?

• Help > About Quicken

Also, which connection method are you using to connect with Bank of America (Express Web Connect or Direct Connect)? And are you receiving any specific error code(s) and/or message(s) that you can provide us with here, please?

Please check back and let us know! Thank you.

nathan.wambach

When I do the update I am not receiving any error codes or messages. It just acts like it worked as expected but does not retrieve the new transaction data.

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Quicken Deluxe
Version: R33.24
Build: 27.1.33.24

Financial Institution: Bank of America - Quicken
Connection method: Express Web Connect

nathan.wambach

It looks like this may have resolved itself, it did update correctly for the first time since the 9th today. I will follow up tomorrow to see if it updates correctly again.

Quicken Anja

@nathan.wambach Thanks for the update! I'm glad to hear the issue seems to have resolved itself.

If the issue does reoccur, please don't hesitate to reach back out! Thank you.