Bank of America accounts not updating

When performing an update, my Bank of America accounts are not updating even though I can see new transaction via the BOFA website.

This has been happening for at least a week. I tried Resetting the account which results in problems with Quicken logging into BofA (says password is wrong). After entering login credentials it then gives an error and says to retry later.

After repeated attempts to re-link the account it eventually allows me to finish re-setting up the online banking. Sometimes this will result in some transactions being downloaded, but the last few times I did this it did not download new transactions.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @nathan.wambach,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    Also, which connection method are you using to connect with Bank of America (Express Web Connect or Direct Connect)? And are you receiving any specific error code(s) and/or message(s) that you can provide us with here, please?

    Please check back and let us know! Thank you.
    -Quicken Anja
  • nathan.wambach
    nathan.wambach Member ✭✭
    When I do the update I am not receiving any error codes or messages. It just acts like it worked as expected but does not retrieve the new transaction data.

    ----------
    Quicken Deluxe
    Version: R33.24
    Build: 27.1.33.24

    Financial Institution: Bank of America - Quicken
    Connection method: Express Web Connect
  • nathan.wambach
    nathan.wambach Member ✭✭
    It looks like this may have resolved itself, it did update correctly for the first time since the 9th today. I will follow up tomorrow to see if it updates correctly again.
  • Quicken Anja
    Quicken Anja Moderator mod
    @nathan.wambach Thanks for the update! I'm glad to hear the issue seems to have resolved itself. :)

    If the issue does reoccur, please don't hesitate to reach back out! Thank you.
    -Quicken Anja
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