Cannot Remove Online Billers

Question

I cannot remove either my Chase Visa or My American Express card from online billers.  I get a message that there is a credential error and to change the password but there is no way to do that.  The password in the vault works for downloading transactions from those institutions.    When I try to delete them from online billers it says that there are pending transactions but there aren't any.  I pay them now from the banks website so I no longer use Quick pay although I would like to.   How can I get rid of these from my online billers. I want to delete them so I can set them up again and give Quick Pay one more chance.

Quicken Anja · Answer

Hello @Paul Freedman,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

First, could you please provide which version of Quicken you have currently running?* Help > About Quicken

To start with, I suggest Validating Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Validate Online billers in the dropdown menu.

Once that is done, Go back to the gear icon. Then, select Manage Online billers and click Remove next to the Online biller names you wish to remove and see if it will now allow you to do so.

Let us know how it goes!