Alliant Credit Union broken, requires constant cloud resets

I use Alliant Credit Union, and a few weeks ago Quicken’s cloud service broke for them.

When I synced, the Account Status window showed success, but there were no new transactions downloaded. So I did an Account Settings > Reset Connection and put in my password, but that didn’t help. So I did a Preferences > Connected Services > Cloud Account > Reset, and that worked to bring in the transactions.

But that was a one-time success. A few days later, no new transactions were syncing, despite success being indicated in Account Status. So I tried Account Settings > Reset Connection and that happened to work.

Again, after that one-time success, no transactions synced. It was about 4 days later, and so I tried a Reset Connection to no avail. So I did a Cloud Reset, and that got new transactions.

I have no faith that I will continue to get transactions from Alliant given these past two weeks. Can you double check the cloud connection to make sure that the Alliant connection is working? I shouldn’t have to do a cloud reset every three days to get my main checking account to download transactions.

Answers

  • Roger Miller
    Roger Miller Member ✭✭
    I was having the same trouble with Alliant Credit Union. Transactions that were cleared were not downloading, despite no error being shown.

    I deactivated online services from all my Alliant accounts, and then reactivated them, and it has been working properly for about a week.
  • Avi Dee
    Avi Dee Member ✭✭
    > @Roger Miller said:
    > I was having the same trouble with Alliant Credit Union.

    That’s good to hear. I was forced to do another cloud reset for today’s transactions; if it keeps failing I’ll try what you did.

    Quicken folks: we shouldn’t have to be doing cloud resets or deactivations/reactivations. Please fix your system.
  • Avi Dee
    Avi Dee Member ✭✭
    That didn’t work. I had removed all online services then added them again. They still only worked once.

    STAFF: This used to work. A few months ago, when trying to refresh my accounts in the morning, it would warn me that Alliant was blocking your IPs, and then it would work in the afternoon. Now I get no warning about IPs when refreshing in the morning, and it never works no matter the time of day.

    PLEASE fix Alliant.
  • Avi Dee
    Avi Dee Member ✭✭
    Still broken. Had to cloud reset again.
  • Roger Miller
    Roger Miller Member ✭✭
    @Avi Dee Once you have it working again, try deselecting Alliant in your morning updates (in Update Settings), and only include them in your afternoon or evening update. I found that every time I get the morning download error, I then have problems downloading thereafter. Transactions that are posted at the bank will not download, and there is no error message. I then do a deactivate/reactivate cycle for Alliant, and everything is OK. OK, until the next time that I do a OSU in the morning and forget to remove Alliant. So, I think this is somehow related to the problem.
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