PennyMac stopped working

i have a mortgage with Pennymac and it had been working, but recently stopped. When I try to fix it by reestablishing the link, I get the following error message after putting in the texted code:

AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:ccscrape.106)

what does that mean?

Answers

  • douggold
    douggold Member ✭✭
    Just tried a few more times and now it says "General Error."
  • Cris Williams
    Cris Williams Member ✭✭✭
    I'm having the same issue with PennyMac. I deleted the account and selected Add Account and went through the process to connect and got the attached error in Quicken.

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @douggold and @Cris Williams

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    The Aggregator in error issue is something that is on our end that we'll need to look into. As such we would recommend contacting Quicken Support directly for the best assistance. They'll be able to collect logs and figure out exactly what is causing the issue.  I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco


  • Cris Williams
    Cris Williams Member ✭✭✭

    Hello @douggold and @Cris Williams

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    The Aggregator in error issue is something that is on our end that we'll need to look into. As such we would recommend contacting Quicken Support directly for the best assistance. They'll be able to collect logs and figure out exactly what is causing the issue.  I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco


    @douggold, you gonna call them?
  • douggold
    douggold Member ✭✭
    > @Cris Williams said:
    > @douggold, you gonna call them?

    i will call them
  • douggold
    douggold Member ✭✭
    > @douggold said:
    > > @Cris Williams said:
    > > @douggold, you gonna call them?
    >
    > i will call them
    >


    They were not able to fix it and told me to call the bank.
  • Cris Williams
    Cris Williams Member ✭✭✭
    We got dude in here saying it's on the Quicken side. Dude in support shirks. Typical support.

    I already messages PennyMac. Waiting on reply. 
  • Dean109
    Dean109 Member ✭✭
    I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.

    Thanks .....
  • douggold
    douggold Member ✭✭
    > @Dean109 said:
    > I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
    >
    > Thanks .....

    I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.
  • stebbinsgr
    stebbinsgr Member
    I had a similar problem with Express Web Connect with Sears (Citi) several months ago. I noticed with PennyMac that after I deactivated updates yesterday that I could not select the account and reconnect thru online services. I attempted to re-Add the account, but I got a message that stated Quicken was trying to resolve the issue. My last successful download from PennyMac was June 27th. Either Quicken or PennyMac has changed connection procedure. I would bet PennyMac has changed something to protect their data from cyberattacks. Be patient it will get fixed. But you may need to re-add your account at a later time to get it work IF you deactivated on online services as I did.
  • Cris Williams
    Cris Williams Member ✭✭✭
    edited July 1
    OMG. Pretty much the response I expected to receive from PennyMac. Their canned response was based around the assumption that I was having an issue with a browser. SMFH

    Needless to say, my response to this garbage was quite sarcastic and belittling. I doubt I will receive meaningful assistance from these offshore morons.

  • Cris Williams
    Cris Williams Member ✭✭✭
    douggold said:
    > @Dean109 said:
    > I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
    >
    > Thanks .....

    I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.
    Did you ever get this resolved? Did you talk to PennyMac?

    I sent them a message and the idiot sent me instructions on how to clear my cookies in my browser. After I told them that this matter has nothing to do with Internet browsers they came back with "PennyMac is only compatible with Mint".

    I have sent them another reply asking for an explanation as to why I've been able to successfully use Quicken with PennyMac since Oct 2020.

    I'm guessing they are going to tell me they've discontinued Quicken integration. I'd really love to know the logic behind that. Does Quicken charge merchants to integrate? Vice versa?


  • Cris Williams
    Cris Williams Member ✭✭✭
    douggold said:
    > @Dean109 said:
    > I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
    >
    > Thanks .....

    I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.
    Also, I just selected to Add Account in Quicken. Searched for PennyMac and it now shows up. Provided the info. It found my account. Linked to existing. Completed successfully. Did an Update Now. Got CC-589 (unexpected error). A Google search provides little to nothing on this error number.

    I may try to delete my existing PennyMac account in Quicken and recreate it to see if that helps.
  • Cris Williams
    Cris Williams Member ✭✭✭
    douggold said:
    > @Dean109 said:
    > I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
    >
    > Thanks .....

    I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.
    Ok, so I deleted my PennyMac account in Quicken recreated it. It all connected and setup fine.

    Still looking forward to hearing what they say in their next response.


  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Cris Williams said:
    Does Quicken charge merchants to integrate? Vice versa?
    Generally, yes, there is a fee for financial institutions to participate with Intuit's OFX service, which is what Quicken uses for its connectivity. I believe some basic banking accounts may not carry a fee, but I think most do.
    Quicken Mac Subscription • Quicken user since 1993
  • Cris Williams
    Cris Williams Member ✭✭✭
    douggold said:
    > @Dean109 said:
    > I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
    >
    > Thanks .....

    I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.
    Since recreating my PennyMac account in Quicken and recreating it a few days ago, Quicken continues to update properly. Was this your experience?
  • Dean109
    Dean109 Member ✭✭
    This is my current experience as well. While this did not work when the issue originally appeared, it does appear to work now.
  • Cris Williams
    Cris Williams Member ✭✭✭
    Dean109 said:
    This is my current experience as well. While this did not work when the issue originally appeared, it does appear to work now.
    So is there a process for getting this in front of Quicken employees or is posting it here sufficient?
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