PennyMac stopped working

douggold

i have a mortgage with Pennymac and it had been working, but recently stopped. When I try to fix it by reestablishing the link, I get the following error message after putting in the texted code:

AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:ccscrape.106)

what does that mean?

douggold

Just tried a few more times and now it says "General Error."

MSStateDawg

I'm having the same issue with PennyMac. I deleted the account and selected Add Account and went through the process to connect and got the attached error in Quicken.

Quicken Francisco

Hello @douggold and @Cris Williams

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

The Aggregator in error issue is something that is on our end that we'll need to look into. As such we would recommend contacting Quicken Support directly for the best assistance. They'll be able to collect logs and figure out exactly what is causing the issue.  I will leave our hours down below so you can find a time that works best for you.

Click here to review Quicken Support's hours of operation.

Thanks,
Quicken Francisco

MSStateDawg

Quicken Francisco said:

Hello @douggold and @Cris Williams

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

The Aggregator in error issue is something that is on our end that we'll need to look into. As such we would recommend contacting Quicken Support directly for the best assistance. They'll be able to collect logs and figure out exactly what is causing the issue.  I will leave our hours down below so you can find a time that works best for you.

Click here to review Quicken Support's hours of operation.

Thanks,
Quicken Francisco

@douggold, you gonna call them?

douggold

> @Cris Williams said:
> @douggold, you gonna call them?

i will call them

douggold

> @douggold said:
> > @Cris Williams said:
> > @douggold, you gonna call them?
>
> i will call them
>


They were not able to fix it and told me to call the bank.

MSStateDawg

We got dude in here saying it's on the Quicken side. Dude in support shirks. Typical support.

I already messages PennyMac. Waiting on reply. 

Dean109

I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.

Thanks .....

douggold

> @Dean109 said:
> I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
>
> Thanks .....

I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.

stebbinsgr

I had a similar problem with Express Web Connect with Sears (Citi) several months ago. I noticed with PennyMac that after I deactivated updates yesterday that I could not select the account and reconnect thru online services. I attempted to re-Add the account, but I got a message that stated Quicken was trying to resolve the issue. My last successful download from PennyMac was June 27th. Either Quicken or PennyMac has changed connection procedure. I would bet PennyMac has changed something to protect their data from cyberattacks. Be patient it will get fixed. But you may need to re-add your account at a later time to get it work IF you deactivated on online services as I did.

MSStateDawg

OMG. Pretty much the response I expected to receive from PennyMac. Their canned response was based around the assumption that I was having an issue with a browser. SMFH

Needless to say, my response to this garbage was quite sarcastic and belittling. I doubt I will receive meaningful assistance from these offshore morons.

MSStateDawg

douggold said:

> @Dean109 said:
> I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
>
> Thanks .....

I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.

Did you ever get this resolved? Did you talk to PennyMac?

I sent them a message and the idiot sent me instructions on how to clear my cookies in my browser. After I told them that this matter has nothing to do with Internet browsers they came back with "PennyMac is only compatible with Mint".

I have sent them another reply asking for an explanation as to why I've been able to successfully use Quicken with PennyMac since Oct 2020.

I'm guessing they are going to tell me they've discontinued Quicken integration. I'd really love to know the logic behind that. Does Quicken charge merchants to integrate? Vice versa?

MSStateDawg

douggold said:

> @Dean109 said:
> I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
>
> Thanks .....

I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.

Also, I just selected to Add Account in Quicken. Searched for PennyMac and it now shows up. Provided the info. It found my account. Linked to existing. Completed successfully. Did an Update Now. Got CC-589 (unexpected error). A Google search provides little to nothing on this error number.

I may try to delete my existing PennyMac account in Quicken and recreate it to see if that helps.

MSStateDawg

douggold said:

> @Dean109 said:
> I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
>
> Thanks .....

I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.

Ok, so I deleted my PennyMac account in Quicken recreated it. It all connected and setup fine.

Still looking forward to hearing what they say in their next response.

jacobs

Cris Williams said:
Does Quicken charge merchants to integrate? Vice versa?

Generally, yes, there is a fee for financial institutions to participate with Intuit's OFX service, which is what Quicken uses for its connectivity. I believe some basic banking accounts may not carry a fee, but I think most do.

MSStateDawg

douggold said:

> @Dean109 said:
> I also am experiencing the same error so it seems that it is not account specific but something more general in the service. Will monitor for results and any replies you get from PennyMac .... Please keep us posted in thread.
>
> Thanks .....

I'm not going to do anything about this really. I'm just gonna try to reconnect in a month or so and see if the situation has magically fixed itself. It's worked for me in the past with other accounts.

Since recreating my PennyMac account in Quicken and recreating it a few days ago, Quicken continues to update properly. Was this your experience?

Dean109

This is my current experience as well. While this did not work when the issue originally appeared, it does appear to work now.

MSStateDawg

Dean109 said:

This is my current experience as well. While this did not work when the issue originally appeared, it does appear to work now.

So is there a process for getting this in front of Quicken employees or is posting it here sufficient?

ButlerKevinD

Has anyone experienced the issue of being able to add PennyMac as an account, successfully inputting your PennyMac username and password, and receiving multiple requests to enter the two-factor verification code when prompted in Quicken, only to go into an endless loop of this until it ultimately errors out?

I can already hear PennyMac blaming Quicken, and vice-versa. MFA is required (email, SMS text, or Google Authenticator codes), and it does not appear to be any way to disable this.

MSStateDawg

ButlerKevinD said:

Has anyone experienced the issue of being able to add PennyMac as an account, successfully inputting your PennyMac username and password, and receiving multiple requests to enter the two-factor verification code when prompted in Quicken, only to go into an endless loop of this until it ultimately errors out?

I can already hear PennyMac blaming Quicken, and vice-versa. MFA is required (email, SMS text, or Google Authenticator codes), and it does not appear to be any way to disable this.

Below is the transcript from my discussion with PennyMac regarding the issue I had. You'll need to start from the bottom.

After waiting a week or so, after backing up, I deleted my PennyMac account from Quicken and readded it. Daily updates work fine now. I do not recall that it queried me for MFA tokens when readding it to Quicken.

From: PennyMac Loan Specialist

When: 7/26/2021 @ 7:43:36 PM

Re: Loan #[redacted]

Hello [redacted],

Unfortunately, the Quicken aggregator does not allow for our 2-Factor authentication process within our security features, which is designed to protect you as our customer. Because your security is important to us, this is not something we foresee changing in the future.

Thank you, Jaimie

__________________________________________________

From: [redacted]

When: 7/23/2021 @ 12:31:46 PM

Re: Loan #[redacted]

Ahhh, there it is. The proverbial slough-off of responsibility by blaming a third party.

Interesting that your "IT" department says you only support Mint while Quicken continues, to this day, to work fine with PennyMac.

__________________________________________________

From: PennyMac Loan Specialist

When: 7/21/2021 @ 3:56:36 PM

Re: Loan #[redacted]

Hello,

Our IT came back advising that at this time, we only support Mint. I was also advised to inform you to contact your third party application provider for any error messages that you are receiving.  I apologize for the inconvenience and frustration this matter may have caused you.

Thank you,

Ana

__________________________________________________

From: [redacted]

When: 7/21/2021 @ 12:17:01 PM

Re: Loan #[redacted]

While they are reviewing this, I thought you might be interested to know that I removed my PennyMac account from Quicken then recreated it and connected to PennyMac. Did this about a week ago. Updates from PennyMac are working successfully every day since then.

Why did you say that PennyMac is only compatible with Mint? Is there PennyMac documentation you were referring to which says this?

__________________________________________________

From: PennyMac Loan Specialist

When: 7/21/2021 @ 11:29:04 AM

Re: Loan #[redacted]

Hello,

I am sorry that you had this experience, and I understand your frustration.

I have submitted a request to have our IT review your concerns. We will send a secure message detailing our findings.  

I apologize for the inconvenience and frustration this matter may have caused you.

Thank you,

Ana

__________________________________________________

From: [redacted]

When: 7/17/2021 @ 11:33:13 AM

Re: Loan #[redacted]

Can you please explain why I have been using Quicken with PennyMac successfully since October 2020 with no issues?

__________________________________________________

From: PennyMac Loan Specialist

When: 7/7/2021 @ 1:34:35 PM

Re: Loan #[redacted]

Hi [redacted], 

Thanks for your reply and our apologies for the previous response. Unfortunately, PennyMac is not compatible with any of the 3rd party financial tools with the exception of Mint. 

We hope this clears things up.

Regards,

Sandra

__________________________________________________

From: [redacted]

When: 7/2/2021 @ 4:28:21 PM

Re: Loan #[redacted]

I fully understand TFA but your response is talking about Mint. Nowhere have I mentioned that I'm using Mint.

Please re-read my original message. I AM USING QUICKEN.

__________________________________________________

From: PennyMac Loan Specialist

When: 7/1/2021 @ 4:53:22 PM

Re: Loan #[redacted]

Hello,

I apologize for the previous response. Unfortunately, the Quicken aggregator does not allow for our 2-Factor authentication process within our security features, which is designed to protect you as our customer. Because your security is important to us, this is not something we foresee changing in the future. However, to be able to add your loan to your financial aggregator Mint; you will need to successfully complete a 2 factor authentication process with them directly first to link your PennyMac account. Should you have any further issues with pairing your loan with Mint, please reach out to their customer service directly.

Thank you,

Ana

__________________________________________________

From: [redacted]

When: 7/1/2021 @ 1:29:33 PM

Re: Loan #[redacted]

This issue has nothing to do with Internet browsers. It is an issue with PennyMac's system supporting integration with Quicken.

If you are unfamiliar with Quicken, please escalate this to an agent who can help me with the issue.

Thanks.

__________________________________________________

From: PennyMac Loan Specialist

When: 6/30/2021 @ 1:02:30 PM

Re: Loan #[redacted]

Hello [redacted], 

We have confirmed and at this time there are no known web outages. Most of the time, the issue you are encountering can be fixed by clearing your cache.

Your internet browser's cache stores certain information (snapshots) of webpages you visit on your computer or mobile device so that they'll load more quickly upon future visits and while navigating through websites. Occasionally, however your cache can prevent you from seeing updated content, or cause functional problems when stored content conflicts with live content.

If you continue to experience technical issues after clearing your cache, please contact Customer Service at (800) 777-4001.

Thank you

__________________________________________________

From: [redacted]

When: 6/29/2021 @ 1:02:08 PM

Re: Loan #[redacted]

Since initiating our loan I have had my PennyMac account connected to Quicken. In the last week or two, I'm unable to download PennyMac updates with Quicken. Is PennyMac having issues with their Quicken servers/infrastructure?

MSStateDawg

ButlerKevinD said:

Has anyone experienced the issue of being able to add PennyMac as an account, successfully inputting your PennyMac username and password, and receiving multiple requests to enter the two-factor verification code when prompted in Quicken, only to go into an endless loop of this until it ultimately errors out?

I can already hear PennyMac blaming Quicken, and vice-versa. MFA is required (email, SMS text, or Google Authenticator codes), and it does not appear to be any way to disable this.

Additionally, my latest mortgage payment was mid-July. After that payment posted Quicken pulled the latest info from PennyMac and updated the current loan balance, etc. successfully.

But they "only support Mint". LOL