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How to remedy R 34.16 Crash?

pmarr

I installed R34.16 yesterday and now when I attempt to view account registers, Quicken crashes. How is this fixed?

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Accepted answers

Chris_QPW

There is now a R34.19 release that might help, see this announcement:
https://community.quicken.com/discussion/7895340/windows-r34-xx-release-us#latest

All comments

pmarr

[removed - off-topic/disruptive]

UKR

Let's do some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order. Crashes or killing Quicken may damage the file.
Please perform all the steps in this document in the order specified, even if you have done some of them before:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

pmarr

No help - useless advice. The application still does not function.

UKR

In that case, and if you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation

The phone number can be found at the support website.

To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.

Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Chris_QPW

There is now a R34.19 release that might help, see this announcement:
https://community.quicken.com/discussion/7895340/windows-r34-xx-release-us#latest

pmarr

Thanks this solution did the trick!!