Incorrect Display Scaling

Question

I've got a 13" laptop and an external 24" monitor.  The recommended settings for my laptop display are 1920x1280, scaling at 150%.  My external monitor is 1920x1280, scaling at 100%.

When I move Quicken out to the external monitor and tell it to maximize on the display, Quicken creates a window that's too big for the display (extending to the right beyond the edge of the monitor).  I did a little experimenting and verified that, if I change the scaling on the main (13") display to 100% instead of 150%, Quicken behaves correctly.  I then changed the scaling on both displays to be 150% and Quicken behaved correctly.  It's only when the scaling does not match between the 2 monitors that there is a problem.

So, I'm guessing that when the program tries to maximize, it uses the main display's scaling instead of the scaling for the display that it's on.

Sherlock · Answer

Yes.  It is known issue that has existed for over a decade.  Another work around is to right-click on the mini-view (hover the mouse cursor over the Quicken icon in the task bar until the mini-view appears).  Selecting Restore or Maximize to appear on the main display.  We can also select Move and use the arrow keys if the Quicken window is not visible.

ppeters · Answer

That might work if I always used Quicken on the same monitor.  The monitor that it lands on will change, depending on where I am.  If I'm at home, I'll use the big monitor.  If I'm not home, I've only got the small monitor.

I can work around this by dragging the corners of the window to be where I want them to be.  I'm not out of business.  It's still a bug.   The software is making an incorrect assumption.

Sherlock · Answer

I suggest you set monitor on which you intend to open Quicken to be the main display.