Incorrect Display Scaling

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ppeters
ppeters Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
I've got a 13" laptop and an external 24" monitor. The recommended settings for my laptop display are 1920x1280, scaling at 150%. My external monitor is 1920x1280, scaling at 100%.

When I move Quicken out to the external monitor and tell it to maximize on the display, Quicken creates a window that's too big for the display (extending to the right beyond the edge of the monitor). I did a little experimenting and verified that, if I change the scaling on the main (13") display to 100% instead of 150%, Quicken behaves correctly. I then changed the scaling on both displays to be 150% and Quicken behaved correctly. It's only when the scaling does not match between the 2 monitors that there is a problem.

So, I'm guessing that when the program tries to maximize, it uses the main display's scaling instead of the scaling for the display that it's on.
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Answers

  • ppeters
    ppeters Member ✭✭
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    I forgot to add that my displays are configured as "extended".
  • Sherlock
    Sherlock Member ✭✭✭✭
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    I suggest you set monitor on which you intend to open Quicken to be the main display.
  • ppeters
    ppeters Member ✭✭
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    That might work if I always used Quicken on the same monitor. The monitor that it lands on will change, depending on where I am. If I'm at home, I'll use the big monitor. If I'm not home, I've only got the small monitor.

    I can work around this by dragging the corners of the window to be where I want them to be. I'm not out of business. It's still a bug. The software is making an incorrect assumption.
  • Sherlock
    Sherlock Member ✭✭✭✭
    edited July 2021
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    ppeters said:
    That might work if I always used Quicken on the same monitor. The monitor that it lands on will change, depending on where I am. If I'm at home, I'll use the big monitor. If I'm not home, I've only got the small monitor.

    I can work around this by dragging the corners of the window to be where I want them to be. I'm not out of business. It's still a bug. The software is making an incorrect assumption.
    Yes.  It is known issue that has existed for over a decade.  Another work around is to right-click on the mini-view (hover the mouse cursor over the Quicken icon in the task bar until the mini-view appears).  Selecting Restore or Maximize to appear on the main display.  We can also select Move and use the arrow keys if the Quicken window is not visible.
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