I have a Sync error when attempting to download transactions

Is there a solution to this problem? It has been happening to me for the last week or so.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Dutch0,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taking back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • Dutch0
    Dutch0 Member
    I did all that, the signing out and signing back in, but to no avail! Got exactly the same error message.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for trying those steps and following up with the result.

    Next, I recommend that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts. Please, follow the instructions provided below in order to do so.
    1. Navigate to the Quicken dropdown menu
    2. Preferences...
    3. Connected Services
    4. Click Reset 
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • Dutch0
    Dutch0 Member
    I ran the reset. It did not work! Output:
    Result from "Reset".pdf
    Attemt to resolve Groceries Acct.pdf
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for trying that and providing an update.

    Next, I suggest manually resetting the cloud account instead.

    To do this, first, save a backup (just in case). Then, follow the instructions provided below to remove the cloud account from your main data file.
    1. Navigate to the Quicken dropdown menu
    2. Preferences...
    3. Mobile, Sync & Alerts and turn sync Off
    4. Close Preferences
    5. Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
    6. Once you've opened a different data file, navigate back to Quicken
    7. Preferences...
    8. Connected Services
    9. Click on See all cloud accounts 
    10. Select the cloud account name from your original file
    11. Click the minus-sign (-) in the bottom left corner
    12. On the pop-up screen, click Delete Cloud Account
    13. Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
    14. Once you've returned to your original data file, navigate back to Quicken
    15. Preferences...
    16. Mobile, Sync & Alerts and turn sync back On
    Once that is done, check and see if you still receive the same error.

    Let us know how it goes!
    -Quicken Anja
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