Why are my transactions suddenly saying they are uncleared and they are clears

I know my transactions have cleared but it is still showing up in Quicken as uncleared

Answers

  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited July 6
    Hello @Reta Shaver, 

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. To better assist you I need a bit more information. For instance, what version of Quicken are you using? Are you getting any error/message codes? if so what are they? In addition, it would be beneficial to have a screenshot of the issue so that we can move forward with diagnosing. 

    For instructions on attaching a screenshot please click here
    Please note you may have to drag the file image into the response box. 

    Once more details are provided we can move forward with diagnosing the issue at hand. 

    -Quicken Paloma 
  • Reta Shaver
    Reta Shaver Member ✭✭
    I have the Deluxe version of Quicken.
  • Reta Shaver
    Reta Shaver Member ✭✭
    here is the correct screen shot
  • Reta Shaver
    Reta Shaver Member ✭✭
    here is the correct screen shot
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    here is the correct screen shot
    From your screenshot:


    So that account hasn't been downloaded since May 1, 2021.
    Are you sure it has been selected for One Step Update?
    (Tools -> One Step Update -> Settings)

    Or maybe it has failed to update because some error?
    (Tools -> One Step Update Summary)
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Reta Shaver
    Reta Shaver Member ✭✭
    How long does an update take? Mine is still running and it has been 45 minutes
  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @Reta Shaver, 

    Thank you for the response. Updates normally take a few minutes. If it is taking 45 minutes, that would be considered out of normal range. I would recommend validating your file, deactivating and relinking your account(s). Make sure you save a backup before attempting these troubleshooting steps. 

    To validate your dataset select File >File Operations >Validate and Repair. A visual example is below. 



    For instructions on how to deactivate your account(s) click here

    Please attempt the troubleshooting steps above. Let us know how it goes!

    -Quicken Paloma

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