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Quicken Classic for Windows
Registers & Transactions (Windows)
how do i repair cloud sync errors
Dawgbite
I have two transactions from the past that have synced in the past but due to some recent transmission from the bank that I had to fix, they are not syncing and I keep getting the msg when I go to log off and save. I have tried fixing the transaction in various ways as stated in the help program, but nothing seems to work. The severity is "important" and it is not affecting balances, etc. It is just a pain to keep showing up when I log off. What should I do?
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Accepted answers
Quicken Anja
Hello
@Dawgbite
,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
First, could you please provide which version release of Quicken you have currently running?
Help > About Quicken
If you haven't already, I suggest
resetting your cloud data
and see if that may make a difference. However, before doing so, first, verify that the
Dataset name
and the
File name
match each other identically by navigating to
Edit > Preferences > Quicken ID & Cloud Accounts
(
see below
).
If they do not match, please click
Edit dataset name
and change the Dataset name to match the
File name exactly the same (
do not copy the file extension: ".QDF"
).
Then, click
OK
in the preferences window and proceed to save a backup (
just in case
). From there, please follow the steps below to
reset your cloud data
.
Navigate to
Edit
Preferences...
Mobile & Web
Make sure sync shows it's
ON
and click on
Reset your cloud data
On the following screen you can leave the preselected option for "
No, just reset my Cloud data
", type
Yes
in the entry field to confirm, and click
Reset
Wait for the sync reset to finish
Navigate to the
Mobile & Web
dropdown menu
Select
Cloud Sync
to resync your data and to make sure no errors occur
Once that is done, see if the issue still persists.
Let us know how it goes!
All comments
Quicken Anja
Hello
@Dawgbite
,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
First, could you please provide which version release of Quicken you have currently running?
Help > About Quicken
If you haven't already, I suggest
resetting your cloud data
and see if that may make a difference. However, before doing so, first, verify that the
Dataset name
and the
File name
match each other identically by navigating to
Edit > Preferences > Quicken ID & Cloud Accounts
(
see below
).
If they do not match, please click
Edit dataset name
and change the Dataset name to match the
File name exactly the same (
do not copy the file extension: ".QDF"
).
Then, click
OK
in the preferences window and proceed to save a backup (
just in case
). From there, please follow the steps below to
reset your cloud data
.
Navigate to
Edit
Preferences...
Mobile & Web
Make sure sync shows it's
ON
and click on
Reset your cloud data
On the following screen you can leave the preselected option for "
No, just reset my Cloud data
", type
Yes
in the entry field to confirm, and click
Reset
Wait for the sync reset to finish
Navigate to the
Mobile & Web
dropdown menu
Select
Cloud Sync
to resync your data and to make sure no errors occur
Once that is done, see if the issue still persists.
Let us know how it goes!
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