New Fifth Third "multi function" MasterCard not supported by Quicken ?

GAH

I just received a new Master Card from Fifth Third Bank. Several attempts to set it up to download transactions over the past two months did not find the account. After contacting Quicken, they sent me to the bank. The bank sent me back to Quicken. Finally, got Fifth Third to research the problems and now I'm being told it's a new "multi function" card and it is not supported by Quicken and probably never will be. What's the purpose of an application that's suppose to make managing financial transactions easier if it doesn't support the financial products being used?

splasher

Complain to Fifth Third.  It is the financial institution that decides how much or little they want to support the use of Quicken by their customers.

PNC is an example of that.  Their virtual wallet accounts can not be set up for download into Quicken but their regular non virtual wallet accounts can.  PNC made that decision, not Quicken.

GAH

I have and they say it's Quicken. It's a vicious circle, each pointing the finger at the other. Neither making an effort to fix the problem.

Ps56k2

GAH said:

I just received a new Master Card from Fifth Third Bank.

Do you see the CC when you log into the 53 online website - or do you log into a different URL website ?

There are a few enteries for 53 - is this the one you are trying to setup with Add Account ?
Can you add the Account ... or not even getting that far ?
Also - you should be able to download a QFX file from the 53 website - called Web-Connect
just curious, does the CC show that download feature ?

53292    53292    53292    Fifth Third Bank    https://www.53.com/content/fifth-third/en/login.html    1-800-972-3030    https://www.53.com/content/fifth-third/en/login.html    ACTIVE   
BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT   
BANKING,CREDIT&WEB-CONNECT        
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

Ps56k2

BTW - there is also another 53 card - but appears to actually be issued by Cap One -
but has no CREDIT attribute - so HUH ?

61257    61257    61257    Fifth Third Bank Optimum MasterCar    https://www.capitalone.com/    NA    https://verified.capitalone.com/sic-ui/#/signin    ACTIVE                  
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  

GAH

Yes, I can see the credit card when I log into my 5/3rd account through their website. I can download the QFX file, but it doesn't give me the option accept the transactions into Quicken register. It just loads them. If I've manually entered the transaction, it creates duplicate entries. I'm not new to Quicken. I've added accounts in the past without any problems. I use Web-Connect for all of my other accounts, no problem. Web-Connect does not see this account. That is the problem. Like I said, the bank blames Quicken and Quicken blames the bank. Neither one is making any attempt to fix the problem.

NotACPA

It's the financial institution, and the financial institution alone, that decides WHAT products are eligible for download into Quicken.

Quicken has NO SAY in the matter, as long as the financial institution is a "Participating Financial Institution" (which 5/3 is).

5/3 is BSing you when they say that it's Q's fault.  They probably don't want to pay the fees to Q/Intuit to add this additional download channel ... and they're trying to blame Q for their own decision.

Ps56k2

GAH said:

 I can download the QFX file, but it doesn't give me the option accept the transactions into Quicken register.

open up the QFX file with Notepad - scan down at the top and look for the FI info -

What is the number you see...

This is what my Chase bank looks like

<FI>
<ORG>B1
<FID>10898
</FI>
<INTU.BID>10898

and the Quicken entry -

10898    10898    10898    Chase    https://www.chase.com/    1-877-242-7372    https://secure01c.chase.com    ACTIVE    BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT    BANKING,CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT