Santander Bank - Duplicate Transaction Downloads

System
System Member ✭✭✭✭
This discussion was created from comments split from: Duplicate Transactions from Santander.

Comments

  • mike e
    mike e Member
    I am relatively new Quicken customer (2 months) - all other account links work fine but I continue to get duplicates from Santander only. Very annoying to have to manually adjust all bank transactions to zero on the dups. When will the Quicken team have this fixed?
  • Quicken Anja
    Quicken Anja Moderator mod
    edited July 13
    Hello @mike e,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version release of Quicken you have currently running?
    • Quicken > About Quicken

    If you haven't already, please take a moment to review this support article regarding Duplicate Downloads.

    Additionally, being that you are a new user, I would like to also inform you that you do have the option to schedule a one-on-one tour with our Quicken 1-2-3 team. 

    By doing so, one of our Quicken 1-2-3 team members will contact you via phone at your scheduled appointment time. This team has been specifically trained and put together to assist our new customers in getting familiarized with the program and learn how to utilize it to fit your needs, as well as answer any questions and/or address any concerns you may have.

    If this is something that would interest you, then please, click here to select a time slot and schedule your tour! Alternatively, you can also call them directly at your own convenience. The phone number can be found through that same link.

    I hope this helps!
    -Quicken Anja
  • bruce speca
    bruce speca Member ✭✭
    This issue has been going on for more than 6 months and Quicken, not me, needs to contact Santander and resolve. I've spoken to your reps numerous times and it does nothing but waste my time. Stop working on enhancements and get your current version to work properly
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