CC-501 Error Bank of America -Other States

bobbyrab
bobbyrab Quicken Windows Other Unconfirmed ✭✭✭
edited July 2021 in Download, Add/Update Accounts (Windows)
I have been unable to download transactions from BOA for almost a week. This problem popped up suddenly. I have tried resetting online services and restarting online services to no avail. I get to the point where I get the prompt to enter my two-factor authentication mobile number but I never get a text message to complete the online authorization. Any ideas?? Thanks!

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @bobbyrab,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    I apologize for being unable to resolve this error for you from here in the Community! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Mark1104
    Mark1104 Member ✭✭✭✭
    check your phone number on file at the BOA website / online banking.... I saw another post a few months ago where the issue was as simple as the information BOA had was not correct.  Which phone number do you have listed as the one to receive texts? 
  • bobbyrab
    bobbyrab Quicken Windows Other Unconfirmed ✭✭✭
    Mark, yes I had done that as well as other security information to make sure it is consistent with Quicken. It was working like a charm and suddenly stopped working several days ago.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @bobbyrab,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    I apologize for being unable to resolve this error for you from here in the Community! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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