Old accounts in one step update

Question

:(

One step update window contains accounts I can't find in the accounts list (all accounts are unhidden).

Please advise.

chenthu · Answer

I have the same issue as well - One Step Update is trying to update an old account that was closed out.  Was this resolved?

YS 1951 · Answer

The blanked out area in the account name contains my personal info like SSN and user names. I have no idea how it got there because the accounts with American Century were closed MANY years ago.
 I will try the procedure in the link you provided, thank you.

UKR · Answer

Thank you for the image. However, it's not showing the complete account name. I can see a "(" at the end of the name, possibly followed by more characters.
Is it possible that these accounts are "linked cash accounts", showing the cash and banking transactions of investment accounts? (e.g., "American Century Investments (Cash)")
If so, activation, deactivation and closure of these types of accounts is performed from the investment account's Edit Account Details page, not the linked cash account's Edit Account Details page.If you have "marked closed" these accounts in Quicken several years ago, it's possible that the process did not work correctly. In that case, please
perform all the steps in this document in the order specified, even if you have
done some of them before:
Troubleshooting
101 - Fixing Software Installation and Data File Problems