Do you use Quicken Mac or Quicken for Windows?
What version, edition level (Starter, Deluxe, etc.) and release of Quicken are
US, Canadian or other country version?
What is your subscription expiration date?
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this
What version of Windows or Mac OS are you using?
In the Account List:
If that doesn't resolve it, sometimes
a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window
showing the issue (OSU window, Account List), sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
save images to files of file type PNG,
JPG, or GIF only. They're easier to work with than PDF files.