I get the error OL-209-B when updating from my BBVA-USA accounts?

Question

For the last week, when I try to update/download transactions from BBVA-USA, I get the error OL-209-B. Can someone out there help re: what I should do?

Boatnmaniac · Accepted Answer

Hi @HDKING .  I was having the same problem with BBVA last 
weekend.  When it did not self-resolve by Monday I ended up needing to 
take the following steps (backup your data file before proceeding):* Deactivated each of my BBVA accounts (from the Online Services tab of Account Details).
* Signed
 into my online BBVA account and registered Quicken, again.  (I had to 
do this even though the "Manage Access" tab showed I was still 
registered.)

* Went
 back to the Online Services tab of one of my BBVA accounts and clicked 
on Set Up Now and followed the prompts.  During this process made sure 
that the downloaded account(s) data is linked to the correct accounts in
 Quicken to prevent Quicken from mismatching them or from setting up new
 accounts in Quicken.  Note: During this process Quicken might enter 
transactions into your register(s) that are duplicates of what is 
already in the register.  If this happens you will need to manually 
delete the duplicates.  If it happens (it did not for me) it will be 
just a 1X occurrence.

Since then I have had no problems.  I
 am not sure why I encountered this error code this last weekend but I 
did notice that my default browser (Firefox) and my other browser (MS 
Edge) were updated about that time.  So, maybe that broke the Quicken 
registration in BBVA?  
Let me know if this process fixed your issue.

Boatnmaniac · Accepted Answer

I'm glad to hear this worked for you.

Because most customer support people at most financial institutions do not know anything about Quicken.  Their training and focus tends to me on business matters, not on technical matters.  If you find that customer support folks can't help you or don't know anything about Quicken you need to specifically request to be connected to a technical support person.  You might get passed around for a while (and maybe even cut off) but eventually you will get connected to someone who knows something about Quicken and can help.
It will be interesting to see how support for Quicken might change because of the BBVA acquisition by PNC.

HDKING · Accepted Answer

> @HDKING said:
 > For the last week, when I try to update/download transactions from BBVA-USA, I get the error OL-209-B. Can someone out there help re: what I should do?

We're never to 'old' to ask for help!