No chat. No phone

J. R. Jewett

Clicking on the "Chat with us" button. Nothing happens
Clicking on the "Call us" button. Same result.

Quicken Paloma

Hello @J .R. Jewett, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. Since nothing is occurring I would recommend double-checking that pop-ups are enabled. I would also recommend switching internet browsers. 

To contact Quicken Support please follow the link below. 

https://www.quicken.com/support#contact-support

Please let us know if you have any questions or concerns. We will be glad to assist you!

-Quicken Paloma

Quicken Francisco

Hello @J. R. Jewett

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with not being able to get in contact with support. It sounds like we may have something blocking the access that is causing the issue. I recommend taking a look at the article down below on steps on how to fix the issue you're having.

https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

Once you get the chance please let us know if you're able to get in contact with support.

Thanks,

Quicken Francisco

Quicken Paloma

Hello @J .R. Jewett, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. Since nothing is occurring I would recommend double-checking that pop-ups are enabled. I would also recommend switching internet browsers. 

To contact Quicken Support please follow the link below. 

https://www.quicken.com/support#contact-support

Please let us know if you have any questions or concerns. We will be glad to assist you!

-Quicken Paloma

Quicken Francisco

Hello @J. R. Jewett

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with not being able to get in contact with support. It sounds like we may have something blocking the access that is causing the issue. I recommend taking a look at the article down below on steps on how to fix the issue you're having.

https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

Once you get the chance please let us know if you're able to get in contact with support.

Thanks,

Quicken Francisco

J. R. Jewett

Thank you Francisco and Paloma for quickly leading me to correct solutions. In Chrome browser, I ran settings > advanced > reset and clean up . Then I re-enabled my browser extensions. This resolved the problem. The offender in this case was the "Malware Browser Guard" extension. With it enabled, the chat window did not pop up; with the extension disabled, the chat window does pop up.

J. R. Jewett

In my previous post on this topic, my last sentence should have read, "With it enabled, the chat window did not pop up; with the extension disabled, the chat window *does* pop up." (I had an extra "not" in the sentence.)

Quicken Francisco

@J. R. Jewett

I've updated the comment to correct the typo.

Thanks,
Quicken Francisco