Loan Account closed itself

ryanholt

Quicken Premier, Windows 10 Home, Ver. R34.24, Build 27.1.34.24.
I have a loan account that closed itself. When I do a search for transactions on the account . There is a balance adjustment entry for the entire balance that I did not enter. When I choose the loan from the account, I cannot see the transaction register for this one loan. If I click on the balance adjustment using the search function, the screen goes blank and I'm unable to see the entry. This is only occurring for this loan.

Frankx

Hi @ryanholt,

When you setup this loan account in Quicken - did you set it up as one that downloads and updates transactions automatically, or as a "manual" loan (where you do the allocation between principal and interest for the payments made)?  I suspect that you set it up as an automatic download type.  The problem with such loans is that you have virtually no control over the transactions and there is no transaction register that could be used to make corrections or adjustments.

The solution is to convert the loan to a "manual" loan where you'll have the ability to control the entries and make adjustments as needed.  Here's a LINK to a Quicken FAQ that provides the step-by-step instructions on how to convert the loan.

Let me know how that goes and/or if you have any followup questions.

Frankx